Contact information
We'd love to hear from you. Whether it's a question about an order, a product recommendation, or just to say hi about your pet — we read every message.
🕐 Response Times
We aim to reply to all enquiries within 24 hours, Monday to Friday. Weekend messages are answered first thing Monday morning.
📍 Based In
PawBuddy UK
Stevenage, Hertfordshire
United Kingdom
🛒 Order Help
For questions about an existing order, please include your order number (e.g. #1024) in your email so we can help you faster.